At Coudicar SXM, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or rent a vehicle from us.
1. Information We Collect
We may collect the following personal information:
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Full name
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Phone number
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Email address
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Residential address (for contracts)
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Driver’s license details
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Passport or ID (if required)
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Credit or debit card information
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Rental preferences and travel dates
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Vehicle usage data (e.g. mileage, location for deliveries)
We also collect non-personal data such as browser type, device info, IP address, and pages visited for site analytics.
2. How We Use Your Information
We use your information to:
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Process and confirm car rental bookings
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Deliver vehicles to your requested location
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Provide customer support
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Send booking confirmations and important updates
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Respond to legal obligations (insurance, accident reports, etc.)
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Improve our website and service experience
We do not sell or rent your information to third parties.
3. Payment Information
All payment processing is done securely via encrypted methods. We may pre-authorize your card for a damage deposit, but we do not store full credit card details on our servers.
4. Cookies and Analytics
Our website uses cookies to enhance your browsing experience and track usage metrics via tools like Google Analytics. You can disable cookies via your browser settings.
5. Sharing of Data
We may share your data only in the following cases:
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With insurance providers or law enforcement if required for accident or theft investigations
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With service partners (e.g., delivery drivers or mechanics) to fulfill rental operations
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With payment processors for billing purposes
All third parties are required to maintain the confidentiality and security of your information.
6. Data Retention
We retain your information only for as long as necessary to:
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Fulfill our contractual obligations
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Comply with legal and accounting requirements
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Resolve any disputes
7. Your Rights
You have the right to:
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Request access to your personal data
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Correct or update your data
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Request deletion of your data (subject to legal obligations)
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Object to certain uses of your data
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Withdraw consent at any time (where applicable)
To exercise these rights, contact us at sxm@coudicar.com.
8. Data Security
We take reasonable security measures to protect your data, including:
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SSL encryption on our website
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Restricted access to personal data
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Secure data storage solutions
9. International Visitors
If you are visiting from the European Union, Canada, or another region with data protection laws, please note that your information may be transferred and processed in Sint Maarten, which may not have the same level of legal protections.
By using our services, you consent to this transfer.
